Our Policies
We're committed to providing you with the best shopping experience. Here are our policies to ensure transparency and trust.
Return Policy
30-day return policy for all products
- Items must be returned within 30 days of delivery
- Products must be in original condition
- Free return shipping for defective items
- Refunds processed within 5-7 business days
Shipping Policy
Global shipping with tracking
- Free shipping on orders over $75
- Express shipping available
- International shipping to 50+ countries
- Real-time tracking provided
Quality Guarantee
Authentic African products guaranteed
- All products verified for authenticity
- Quality control checks before shipping
- Direct partnerships with African artisans
- 100% satisfaction guarantee
Processing Time
Fast order processing
- Orders processed within 24 hours
- Custom items may take 2-5 days
- Weekend orders processed on Monday
- Holiday processing schedules apply
Additional Information
Payment Security
All payments are processed securely through encrypted connections. We accept major credit cards, PayPal, and mobile money payments.
Customer Support
Our customer support team is available 24/7 to assist with any questions or concerns about your order or our policies.
Questions About Our Policies?
If you have any questions about our policies, please don't hesitate to contact us.
Contact Support