Returns & Replacements
We want you to love your purchase. If you're not completely satisfied, we make returns and exchanges easy.
How Returns Work
Initiate Return
Start your return request within 30 days of delivery
Package Items
Pack items in original condition with all accessories
Ship Back
Use our prepaid shipping label for easy returns
Get Refund
Receive refund within 5-7 business days after processing
Return Policy
What Can Be Returned
- • Items in original condition
- • Products with original packaging
- • Items returned within 30 days
- • Unused products with tags attached
- • Items not on our restricted list
What Cannot Be Returned
- • Personalized or custom items
- • Perishable goods (food, flowers)
- • Used or damaged items
- • Items without original packaging
- • Final sale items
Need to Return Something?
Start your return process now. You'll need your order number and email address.
Frequently Asked Questions
How long do I have to return an item?
You have 30 days from the delivery date to initiate a return. Some items may have different return windows - check your order details.
Who pays for return shipping?
We provide free return shipping labels for defective or incorrect items. For other returns, return shipping costs may apply.
How long does it take to process a refund?
Once we receive your returned item, refunds are processed within 5-7 business days. The refund will appear on your original payment method.
Can I exchange an item instead of returning it?
Yes! During the return process, you can choose to exchange for a different size, color, or similar item instead of receiving a refund.
What if my item arrived damaged?
Contact us immediately with photos of the damaged item. We'll provide a prepaid return label and expedite your replacement or refund.
Still Have Questions?
Our customer support team is here to help with any return questions.