Shipping Information
We ship authentic African products worldwide with reliable delivery and tracking.
Global Shipping
We deliver to 50+ countries worldwide
Secure Packaging
Eco-friendly packaging that protects your items
Real-time Tracking
Track your package from dispatch to delivery
Fast Processing
Orders processed within 24 hours
Shipping Zones & Rates
East Africa
Countries:
Kenya, Uganda, Tanzania, Rwanda, Burundi
Standard Shipping
2-5 business days
Express Shipping
1-3 business days
Free shipping on orders over $50
Rest of Africa
Countries:
Nigeria, Ghana, South Africa, Morocco, Egypt, Others
Standard Shipping
5-10 business days
Express Shipping
3-7 business days
Free shipping on orders over $75
Europe & North America
Countries:
USA, Canada, UK, Germany, France, Others
Standard Shipping
7-14 business days
Express Shipping
5-10 business days
Free shipping on orders over $100
Rest of World
Countries:
Asia, Australia, South America
Standard Shipping
10-21 business days
Express Shipping
7-14 business days
Free shipping on orders over $150
Shipping FAQs
How are shipping costs calculated?
Shipping costs are based on package weight, dimensions, destination, and selected delivery speed. You'll see the exact cost during checkout before completing your order.
Do you offer free shipping?
Yes! We offer free standard shipping when your order meets the minimum threshold for your region. Express shipping is available for an additional fee.
Can I track my package?
Absolutely! Once your order ships, you'll receive a tracking number via email. You can also track your orders in your account dashboard.
What if my package is delayed?
While we work with reliable carriers, delays can occasionally happen due to customs, weather, or other factors beyond our control. We'll keep you updated and help resolve any issues.
Are there any additional fees or duties?
For international shipments, customs duties and taxes may apply based on your country's regulations. These fees are not included in our shipping costs and are the customer's responsibility.
Can I change my shipping address after ordering?
You can modify your shipping address within 2 hours of placing your order. After that, please contact customer support immediately as we may not be able to make changes once processing begins.
Questions About Your Shipment?
Our customer support team is here to help with any shipping questions or concerns.