Privacy Policy
Last updated: May 28, 2026
Introduction
At SokoAfrica, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
Personal Information
- Name, email address, and contact information
- Billing and shipping addresses
- Payment information (processed securely by our payment partners)
- Account credentials and preferences
Usage Information
- Browsing behavior and purchase history
- Device information and IP address
- Cookies and similar tracking technologies
- Communication preferences
How We Use Your Information
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send important updates about your orders and account
- Personalize your shopping experience
- Improve our products and services
- Comply with legal obligations
- Prevent fraud and ensure platform security
Information Sharing
We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:
- With trusted service providers who assist in operating our platform
- With sellers to fulfill your orders
- When required by law or to protect our rights
- In connection with a business transfer or merger
- With your explicit consent
Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure data storage with access controls
- Regular security assessments and updates
- Employee training on data protection
- Compliance with international security standards
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain uses of your data
- Restriction: Limit how we process your data
Payment processors
When you pay on SokoAfrica, your payment is processed by trusted third-party providers. We do not store full card numbers on our servers. Depending on your chosen method, data may be handled by:
- Stripe — card payments (PCI-DSS compliant)
- PayPal — PayPal wallet and linked funding sources
- Safaricom M-Pesa (Daraja) — mobile money STK Push in Kenya
Each provider's own privacy policy applies to payment data they process on our behalf.
Authentication cookies
We use httpOnly, secure session cookies to keep you signed in. These cookies are not accessible to JavaScript in the browser, which helps protect your account from cross-site scripting attacks.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences.
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.
Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: privacy@sokoafrica.com
Address: Westlands Business Center, Ring Road Westlands, Nairobi, Kenya
Phone: +254 700 123 456